Roseworth Patient Charter   Our Expectation of You Courtesy to the staff at all times – remember they are working under doctors’ orders. Responding in a positive way to questions asked by the reception staff. To attend appointments on time or give the practice adequate notice that they wish to cancel.   Someone else could use … Continued

Roseworth Complaints Policy Introduction This procedure sets out Roseworths Practice’s approach to the handling of complaints and is intended both as an internal guide and also as a summary setting out the approach to complaint handling. From 1st April 2009 a common approach to the handling of complaints was introduced across health and adult social … Continued

Zero Tolerance The NHS Zero Tolerance policy says all staff must be able to do their job without abuse or violence. We fully support this policy at . Our staff work hard to provide patients with the best quality care and must be treated with respect and dignity. Any behaviour, verbal or physical, which causes … Continued

Privacy Notice Your information, what you need to know This privacy notice explains why we collect information about you, how that information may be used, how we keep it safe and confidential and what your rights are in relation to this. Why we collect information about you Health care professionals who provide you with care … Continued