Welcome to Roseworth Surgery!
Click here for SystmOne Online (for booking/cancelling appointment, ordering repeat medication, viewing your records & blood results)
PLEASE NOTE ALL GP APPOINTMENTS WILL BE BY TELEPHONE NOT FACE TO FACE. THE GP WILL CALL YOU AT THE TIME OF YOUR ALLOCATED SLOT PLEASE DO NOT COME TO THE SURGERY!!
STAY AT HOME, SAVE LIVES, PROTECT THE NHS
It is a requirement for patients to wear a face covering when entering the surgery. If you do have an appointment we would be grateful if you could come with your face covering on – covering your nose, mouth and chin. This can be in the form of a mask, scarf or handkerchief of any sort of fabric.
Do not leave your home if you have coronavirus symptoms
Do not leave your home if you have either:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- a loss of, or change to, your sense of smell or taste
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do
https://111.nhs.uk/covid-19
Please check out the Covid 19 page on our website -
Covid Study - see attached for details
How patients can help the local NHS at this time
We are all going to have do things differently! You can help the NHS by taking steps to be prepared to help us work with you…. if you need us.
Helping us work with you remotely
Give your practice your up-to-date mobile number. Your practice may have to manage things differently e.g. by phone or video to your smart phone or computer.
If you have changed your number please let the practice know.
If you can please register for the NHS app if you don’t already have it (or other app such as Patient access or Systmone)
Either you or the practice staff might need to manage things while you are still at home. This can only work fully if you have fully registered for our online services. Download the app at https://www.nhs.uk/apps-library/nhs-app/. If you use the NHS app you can complete the full process online and don’t need to go into the surgery to register. Doing more online will really help save the phone lines from being too busy for those who need them.
This will give you access to:
Your records (so you can check for test results)
Ordering medication and nominating a pharmacy to get your medication from
Booking of appointment (for now these will be phone and video appointments if these are being offered).
Familiarise yourself with Online Consultations.
Online Consultations are a way to request help from the practice without leaving the house. You access them through your practice’s website, at any time of day and without needing to register. You can submit requests for admin help (such as fit notes), receive advice from one of your GPs or may be directed to guides to help you manage the problem.
Prescriptions
What is the Electronic Prescription Service (EPS)?
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
What does this mean for you?
If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time. This also reduces the need for you, staff at your GP practices and staff at your community pharmacy to physically handle paper prescriptions.
How do I use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:
a pharmacy
a dispensing appliance contractor (if you use one)
your dispensing GP practice (if you are eligible) Yes you can. If you want to change or cancel your nomination speak to your GP practice. You can also speak with your community pharmacist or dispensing appliance contractor that. Tell them before your next prescription is due or your prescription may be sent to the wrong placeMore information on EPS is available on the NHS website at: https://www.nhs.uk/using-the-nhs/nhs-services/pharmacies/electronic-prescription-service/
Can I change my nomination?
You can inform your GP practice of which pharmacy you would like to nominate. You can also ask any pharmacy or dispensing appliance contractor that offers EPS to do this for you. You don’t need a computer to do this.
to have do things differently! You can help the NHS by taking steps to be prepared to help us work with you…. if you need us.
Here at Roseworth Surgery we take pride in offering our patients high quality primary care in the heart of Gosforth. We are situated at the end of Gosforth High Street near the Town Moor, close to local shops, pharmacies and transportation links.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. Our online system allows you to do a lot of things from the comfort of your home such as order a repeat prescription, cancel an appointment, view your coded records and ask questions.
The Practice aims to provide high quality patient care, personal health care and family based medicine and health promotion in a profession but relaxed atmosphere, placing emphasis and focus on teamwork and in conjunction with other professionals.
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EXTENDED ACCESS HUB
We are now able to book our registered patients into extended access GP appointments. The GP Hub's are situated at:
Molineux Street - Byker Newcastle Upon Tyne NE6 1SG
Ponteland Road Walk in Centre - Newcastle Upon Tyne NE5 3AE
Westgate Road - Newcastle Upon Tyne NE4 6BE
Lemington Centre - Newcastle Upon Tyne NE15 8RZ
The appointments are with local GPs and are pre-booked for you (so no need to sit and wait).
SELF REFERRING SERVICES
Think Pharmacy First
Free treatment & advice by your local pharmacy, no appointment needed.
They can provide treatment for aches & pains, allergies, cold & Flu, Ear care, Eye care, Stomach aches & any skin or mouth problems.
Talking Helps Newcastle
Talking Helps Newcastle aims to help residents of Newcastle who may be experiencing mental health difficulties.
Are you feeling low? Anxious? Stressed? We can help.
Tyneside Integrated Musculoskeletal Services (TIMS)
TIMS is a joint Newcastle and Gateshead service which offers self-care and fast access to expert opinion, diagnosis and treatment of a variety of muscle, joint and soft tissue conditions and chronic pain,to self refer https://www.tims.nhs.uk/
SAME DAY URGENT APPOINTMENTS
Same day help for your poorly child If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a clinician to speak to you and if necessary to see your child, today - this could save you an unnecessary trip to A+E or a Walk-in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children – ask your GP for a copy, or view it online below.
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THE LITTLE ORANGE BOOK
Newcastle Gateshead Clinical Commisioning Group (NGCCG) have developed a 'Little Orange Book' aimed at providing support to parents of young children. The book covers common minor illness, treatment and also times to seek medical assistance. They are available upon request via the Health visitor or when attending for childhood immunisations. Please see the PDF version below should you wish to download a digital copy.
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TEACHING PRACTICE
We are a Teaching Practice who teach stage 1, 2 ,4 & 5 Students. Every 6 month we have a rotation of GP Registrars and every 4 month we have 2 Foundation level 2 (F2) Doctors who have came here from Hospital posts to learn primary care. This is a huge benefit to our practice as it improves access & brings modern medicine, without them there would be no future.
Teaching Certificate
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FULL CODED RECORDS
All newly registered patients will be give full online access existing patients can request to have this service, if you are registered for online services you can log in, go into manage account & request full access, this sends a task to the Surgery who will grant access, if there are any problems you will be contacted, if you don't have log in details as a member of the Reception team.
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SMS -MOBILE PHONE TEXT
We often send SMS messages out to our patients informing them that they are due annual reviews. Not all reviews are to be booked in with the doctor, and some reviews can only be done by specific nurses. If you are messaged in regards to getting an annual review booked in, please call the surgery so our reception team can book you into the correct appointment with the correct Health Care Professional. Thank you!
NHS APP
The NHS have launched a new app that allows you access to your medical records, book appointments, register to be an organ donor, check your symptoms and order prescriptions.
Please follow the link below for further information!
If you have been happy with the service provided at Roseworth surgery we would be grateful if you could leave a review on our NHS Choices page. To do this, please click here
(Site updated 19/06/2020)