How to make a complaint

Here at Roseworth Surgery, we want to provide you with the best possible service. If however, we some how fail to do so and upset you in any way, we do have a protocol for patients to complain. We believe in hearing every ones opinion and if there has been a negative experience for you, we would like to learn from that and keep our services to the best they can be.

You can complain verbally, email or by letter, your complaint will be formally acknowledged within 10 working days and investigated within 28 working days. We shall then be in a position to offer you an explanation or a meeting to discuss it.


The aim of the complaints process

  • Find out what happened and what went wrong
  • Make it possible for you to discuss the problems with those concerned, if you wish to do this
  • Make sure you receive and apology where this is appropriate
  • Try to make sure that the problem does not occur again.
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