How to order
- In person, by post, by fax, Hand in to the surgery (box at left side of reception), post or fax (0191 2844010) the sheet that is attached to the right hand side of your prescription. Mark clearly the items that you want repeated.
- By phone - You can speak to a receptionist between 10am - 4pm or leave a message on our answering machine between 8.30-6pm to request your prescription, if possible could you give your computer number, which is on the sheet attached to your prescription - top left hand corner.
- Online - You can order repeat prescriptions online via the link at the top of this page. New users are required to complete a simple registration.
- When ordering repeat prescriptions, please try to order all of your items at once rather than 2 or 3 times during the month (we can synchronise your medications if needed- just speak to reception team).
- EPS - electronic service - you can have all your prescription sent electronically to pharmacy of your choice - this means you no longer need to collect your prescription from the surgery & it means your prescription will be ready waiting when you reach the pharmacy - no more waiting!!
Please allow 48 working hours for all repeat prescription requests
If you have recently had your medication changed at a hospital visit, your records may not have been updated as a letter can take up to 2 weeks to arrive at the surgery so contact with reception would be needed to confirm that the new medication has been added to your list (and that the old medication is deleted if appropriate).
Prescription Collection Points
We have a facility where several local chemists are willing to pick up an ordered prescription and have it made up ready for the patient to collect directly from the pharmacy.
Please let reception know if you would like your nominated chemist to do this. You will also have to contact the chemist directly to request this service as they are unable to do so without your authorisation.
if you have ordered medication then you should ring the Pharmacy to be sure it is ready for collection not the surgery.
Only order the medication you require
It is estimated that £300 million per year is wasted by patients stockpiling - money that cannot be spent on medications or treatments which could help other patients. Take your medication as prescribed (over 20% of patients do not!). If your repeat medications are not synchronised, ask for them to be aligned. This will help you but will also help the practice.
Every drug has 2 names. It can be very confusing. For example NUROFEN is a trade name or marketing name, the generic or chemical name is IBUPROFEN. Similarly PANADOL and PARACETAMOL.
It is Government policy to increase the rate of generic prescribing. It does mean some of the drug names are almost unpronounceable - it's as difficult for doctors and pharmacist as it is for patients!