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Noticeboard

Please note the surgery will be closed between 12-130pm for in-house staff training on the following dates: 

Tuesday 16th January 2018

Tuesday 13th February 2018

Tuesday 13th March 2018

Tuesday 10th April 2018

Tuesday 15th May 2018

Tuesday 12th June 2018

Tuesday 10th July 2018

Tuesday 7th August 2018

Tuesday 4th September 2018

Tuesday 2nd October 2018

Tuesday 13th November 2018

Tuesday 11th December 2018 

If you require a DOCTOR URGENTLY between these times please telephone 07922 808 365 

The surgery will also be closed from 12.30pm for external staff training and will reopen the flowing morning at 8.30am on the following dates:

 

Wednesday 18th April 2018

Wednesday 17th October 2018

 

If you require a DOCTOR URGENTLY between these times please call the surgery number 0191 232 2392 for further details

Appointments

All the Doctors and Nurses work to appointments.

Demand for appointments has increased over the years; we are still trying to keep up with demand and have made major changes to the appointment system to provide a faster and better service.

We are also clamping down on patients who DO NOT ATTEND APPOINTMENTS, if they do not attend 3 appointments in 6 months we will send a warning letter if this does not resolve we may ask them to leave the practice.

Please note: doctor's appointments are for patient who are unwell - not for routine procedures such as smears or medical reports.

Online Appointments

You can now book your appointments online. In order to do this, you will need a username and password which is generated from reception. If you want to have this service, all you need to do is come into Reception with some form of ID. Once you have your username and password, you will be able to book/cancel your own appointments and also request Repeat Prescriptions. Please note, if you book appointments for someone else i.e. your children/partner they will need their own username and password.

If you have already set up your username and password click here or on the link below to go to the online appointment booking system.

Extended Hours Appointments

If you work or cannot attend outside of our normal surgery core hours, we offer extended hour appointments every Wednesday. The times are 07:00 – 08:00 and 18:30 – 20:00 and do need to be pre-booked a week in advance.

Please note these appointments are booked consecutively and are for patients who cannot make the usual hours that we offer.

Routine Appointments

Please note, our reception staff may ask you for the reason for booking an appointment. This will help them sign post you more effectively and possibly prevent using up an appointment unnecessarily.

Routine appointments with doctors are 15 minutes, patients are asked to bear this in mind when they are consulting and only use the specified time - this prevents doctors running late and patients waiting longer than they should. Appointment times with the nurse can vary depending on the reason you are seeing her - the receptionist will allocate the appropriate time when you book an appointment.  

Pre-bookable appointments are available with both the doctors & nurse team.

On occasions a doctor or nurse may need to cancel or move their surgery due to unforeseen circumstances. You will be notified of this as soon as possible by our Receptionists, preferably by phone or (if we can't contact you by phone) by letter.

We can also contact you via SMS Messaging. It is important to keep us up to date with your current telephone number so that we can get in touch with you.

Telephone Consultations

Do you need to see the doctor or nurse, or could you simply speak to them? Did you know that we offer telephone consultations? The busiest times for incoming telephone calls in the practice is between 08:00 – 10:00; if your call is not urgent please leave it till the afternoon when the lines are quieter.

Chaperones

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way.

Golden Rules for Appointments

  • If you decide that your appointment is no longer needed, please ring up and cancel so that someone else can have the appointment instead.
  • Does more than one family member need to see the doctor? If so, please make a separate appointment for each person.
 
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