Welcome to Roseworth Surgery
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Here at Roseworth Surgery we take pride in offering our patients high quality primary care in the heart of Gosforth. We are situated at the end of Gosforth High Street near the Town Moor, close to local shops, pharmacies and transportation links.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. Our online system allows you to do a lot of things from the comfort of your home such as order a repeat prescription, cancel an appointment, view your coded records and ask questions.
The Practice aims to provide high quality patient care, personal health care and family based medicine and health promotion in a profession but relaxed atmosphere, placing emphasis and focus on teamwork and in conjunction with other professionals.
Our inspector's description of this service
Last updated 18 July 2016
Roseworth Surgery is located in the Gosforth area of Newcastle Upon Tyne and provides care and treatment to approximately 5,131 patients from the Gosforth, Kenton, Fawdon, Wideopen, Seaton Burn, Jesmond, Benton, Longbenton, Killingworth and Kingston Park areas. It is part of the NHS Newcastle Gateshead Clinical Commissioning Group (CCG) and operates on a Personal Medical Services (PMS) contract.
The practice provides services from the following address, which we visited during this inspection:
Roseworth Surgery, 27-29 Roseworth Avenue, Gosforth, Newcastle Upon Tyne, NE3 1NB.
The practice is located in a converted ex residential detached property. All reception and consultation rooms are fully accessible for patients with mobility issues. The practice does not have a car park but on street parking is available nearby.
The practice is open from 8.30am to 6pm on a Monday - Fridays ( extended hours are offered every Wednesday morning from 7am with doctors & nurses - however these appointments need to be pre booked).
The service for patients requiring urgent medical attention out-of-hours is provided by the NHS 111 service and Northern Doctors Urgent Care Limited (NDUC).
Roseworth Surgery offers a range of services and clinic appointments including chronic disease management clinics, cervical screening, antenatal care, childhood health surveillance and immunisations. The practice is a teaching and training practice and provides training for medical students and GP trainees (fully qualified doctors with experience of hospital medicine who are training to become a GP).
The practice consists of:
- Three GP partners (two male and one female)
- Two salaried GPs (one male and one female)
- Two practice nurses (both female)
- A health care assistants (female) & a career start nurse ( female)
- Nine non-clinical members of staff including a practice manager, assistant practice manager/secretary, administration and reception staff
The area in which the practice is located is in the eighth (out of ten) most deprived decile. In general people living in more deprived areas tend to have greater need for health services.
The average life expectancy for the male practice population is 79 (CCG average 77 and national average 79) and for the female population 83 (CCG average 81 and national average 83).
51.2% of the practice population were reported as having a long standing health condition (CCG average 56.9% and national average 54%). Generally a higher percentage can lead to an increased demand for GP services. 59.4% of the practice population were recorded as being in paid work or full time education (CCG average 60.5% and national average 61.5%). Deprivation levels affecting both children and adults were lower than CCG and national averages.
Latest inspection: 14 April 2016
Report published: 18 July 2016
Who runs this service
Roseworth Surgery is run by Roseworth Surgery
- Dr Andrew Christopher Burdon
- Registered Manager
Primary Care Pressures
We are sure all our patients appreciate how busy the NHS is at this present time, with unprecedented patient demand across all primary care and hospital departments. We urge our patients to seek health care appropriately; this could be via our GPs or Nurse practitioner. However, can all patients please use our appointments in a sensible fashion. For minor ailments, coughs, colds etc please seek the advice of your local pharmacist.
NHS England is also encouraging people to ensure that their medication and first aid kits are well stocked and that repeat prescriptions are collected well before they run out. Anyone who needs medical advice or guidance can call NHS 111 where they will be directed to the right type of service including the out of hours’ doctor (GP) service.
Self Referring services are:
1. Think Pharmacy First
Free treatment & advice by your local pharmacy, no appointment needed.
They can provide treatment for aches & pains, allergies, cold & Flu, Ear care, Eye care, Stomach aches & any skin or mouth problems.
This service could be used instead of coming to the GP Surgery!!
Think Pharmacy First Info!
2. Talking Helps Newcastle
Talking Helps Newcastle aims to help residents of Newcastle who may be experiencing mental health difficulties.
Are you feeling low? Anxious? Stressed? We can help.
General Data Protection Regulation
The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It comes into force 25.05.2018 and will replace the current Data Protection Act 1998.
The Practice is currently working on becoming GDPR compliant.
The Data Protection officer for the Practice is: Liane Cotterill
If you would like to contact the Data Protection Officer, please use the following email: NECSU.IG@nhs.net
Or you can write to the DPO at:
Senior Governance Manager & Data Protection Officer
North of England Commissioning Support
Processing Personal data
Subject Access Report
Same day urgent appointments & minor injuries
Same day help for your poorly child If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a clinician to speak to you and if necessary to see your child, today - this could save you an unnecessary trip to A+E or a Walk-in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children – ask your GP for a copy, or view it online below.
The Little Orange Book
Newcastle Gateshead Clinical Commisioning Group (NGCCG) have developed a 'Little Orange Book' aimed at providing support to parents of young children. The book covers common minor illness, treatment and also times to seek medical assistance. They are available upon request via the Health visitor or when attending for childhood immunisations. Please see the PDF version below should you wish to download a digital copy.
We are a Teaching Practice who teach stage 1, 2 ,4 & 5 Students. Every 6 month we have a rotation of GP Registrars and every 4 month we have 2 Foundation level 2 (F2) Doctors who have came here from Hospital posts to learn primary care. This is a huge benefit to our practice as it improves access & brings modern medicine, without them there would be no future GP's.
Abdominal Aortic Aneurysm (AAA) Screening
A free NHS check for men aged 65 and over for further information click on the links below.
Detailed Coded Record Access (DCRA)
We are now able to offer our patients access to their 'coded data' within their medical records as well as the availability to book appointments and request repeat medication. The coded data includes immunisations, problems, referrals, procedure codes and other useful information. You can request this service online (if you are registered for online services already) by logging in, go into manage account & request detail coded record, this sends a task to the Surgery who will grant access, if there are any problems you will be contacted.
Cardiovascular Risks. (CVR risk)
We use a QRISK calculator, it calculates your 10 year risk of heart attach & stroke over the next 10 years. Should the result be more than 10%, patients will be asked if they would like to be prescribed a statin medication to help reduce the risk.
Lifestyle changes you could make to help reduce your CVR risk without medication include:
- Regular exercise, at least 150 minutes per week
- A Balanced diet, at least 5 portions of fruit and vegetables a day
- Quit smoking
- Moderating the amount of alcohol you drink
- Losing weight
Patient information Leaflet about Statin Medication
Confidentiality & Data Protection
The Practice fully abides by the General Medical Council on confidentiality and principles of the Data Protection act, please read on...
Year of Care
Year of Care aims to provide personalised care planning for people with long term conditions by working in partnership with patients and care professionals.
How this works in practice, the patients will come in for their long term condition review with one of the nursing team , they will have their bloods taken , these will be sent to the lab, the patient will have a care plan sent out in the post with all the blood results updated, if the blood results come back abnormal the patient will be invited back in to discuss at greater length with either the GP or nurse and a new care plan.
Primary Care Navigation Services
This is a new service to the surgery our Navigator is Lynn - see clinics and services for more information.
Patient Participation Group
We hold quarterly Patient Participation Group meetings at the Practice and these usually last around one hour. The purpose of the Practice Patient Participation Group (PPG) is to give patients the opportunity to have a say in what services they require and how health care is commissioned both in the Practice and Consortia.
As a member you would be invited to attend the above meetings and occasionally be asked to take part in surveys and questionnaires but of course neither is compulsory.
We currently have 103 members of the PPG and our meeting dates for 2018 are as follows:
- March 20th 2018 1pm – 2pm
- June 26th 2018 1pm – 2pm
- Sept 18th 2018 1pm – 2pm
- Dec 18th 2018 1pm – 2pm
Your input and opinion is greatly appreciated by the Practice. If you would like to join the PPG or require any further information, please contact us at the surgery.
Individual Funding Requests (IFR)
This is NHS funding for drugs, operations or other care that is not routinely funded by the NHS.
Basically the rule of thumb would be as follows:
- If a condition is considered either self-resolving,
- or could be classed as cosmetic in nature
- or alternative treatment could be tried in the first instance (eg. Carpel tunnel correction – could wrist splints help rather than an operation)
The procedure of applying for funding is very simple and takes only a few minutes to complete. If for any reason your request does not meet the criteria and your GP feels it is appropriate we can apply on “exceptional circumstances” which takes a while longer as at this stage your request will go to a medical panel for consideration. If funding is granted your referral will go ahead as normal. We will keep you informed of any decision which is made.
As a result of the hospitals in the region being under such pressure and strain at present, we have been asked by the CCG to take measures to try and ensure that we as a practice are referring appropriately.
We have therefore taken the following steps in a bit to comply with this request:
- Advice and Guidance – there are an increasing number of services which are offering the facility of Advice & Guidance in the first instance when a doctor decides to refer. The referral is still done electronically and sent to the relevant department where it is triaged by a consultant. The consultant’s feedback, together with their recommendation on whether you need to be seen in order to deal with your condition, is then fed back to your referring doctor who will carry out the consultant’s wishes. The whole process only takes approximately 7 days and often your symptoms/condition will be dealt with more swiftly and efficiently than if you being put on long waiting lists.
- Peer referral review – Roseworth Surgery is a teaching practice and as such we have GP Registrars and FY2 doctors working in the practice throughout the year. Another way we are trying to ensure we are referring appropriately is by peer referral review which basically means that all referrals being made at the practice by any of the Registrars or FY2 doctors will be discussed and agreed with a senior partner prior to them being sent. If for some reason it is decided not to go ahead with your referral, your GP will contact you and explain why this decision has been made.
- Both of the above may seem alien in comparison to the way you are used to be referred, however again due to the strain secondary care in particular is under, we are trying to reduce the amount of unnecessary referrals being made. If we do not take these measures there is a real danger that a referral management company will be put insitu within the trust which means all control over referrals will be taken out of the doctors hands and would be made by such a company. Again thank you for your patience and understanding.
(Site updated 01/10/2018)