Roseworth Surgery27-29 Roseworth AvenueGosforth,Newcastle Upon Tyne, NE3 1NBTel: 0191 2132392
All Health Visitors appointments will be held at the Gosforth Clinic 9.30-12.30 on a Wednesday(However we still hold a baby clinic every Wednesday at Roseworth between 2-3.30pm where you are able to see the GP & Nurse) patients who wish to book future appointments need to book via telephone which can be done on the provided number 0191 2823023.
Gabapentin & Pregabalin are now classed as Controlled drugs/ medicines;they are controlled under the Misuse of the Drugs legislation. They will be prescribed in quantities of no more than 28 days due to stricter legal controls to prevent them: being misused, being obtained illegally and causing harm.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below:
We are also a Yellow Fever Centre!
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
Our midwife, Alison Gibson holds an antenatal clinic at our Surgery every Monday afternoon. Reception will hand you a pregnancy pack with the number to contact Alison to make your appointment. The midwife will monitor you through your pregnancy in order to help detect any potential problems, give advice and answer any questions you may have about pregnancy and childbirth.
Childhood Immunisation Clinic/Child Development Clinic
Is held on a Wednesday afternoon with the doctor and practice nurse between 2-3pm
You can access the Health Visitor by visiting the Gosforth Clinic between 9.30-12.30 every Wednesday tel number 01912823023 you need to book an appointment before going!!
All woman aged between 25-64 years should have a cervical smear every 3 years aged between 25-49 and every 5 years aged between 50-64, unless advised otherwise. The test is usually performed by the practice nurse. Patients will be advised by letter to make an appointment with the surgery as part of the Cervical Screening Programme.
A GP or practice nurse can offer advice on a wide range of contraceptive methods, with routine follow ups once a contraception has be chosen by the patient.We offer:
- A wide range of oral contraceptive pill- The Nexplanon (Implant)- The injection (Depo and Sayanna Press)- Free condoms- Prescription for the morning after pill
Chronic Disease Management
Asthma, COPD, Cardiovascular, Diabetes,
Are all managed closely by the practice nurses within the practice, their aim is to help prevent complications, monitor the condition closely and adjust treatment accordingly in collaboration with the patient.
We have a Diabetes specialist nurse, Christine Lucas who holds Diabetes Review clinics on Wednesday mornings. These appointments involve; BP & Bloods taking, Dietary & Exercise advice, Smoking cessation and other Health related questions. She also holds the Diabetes Annual review appointment which gets automatically booked for Patients and they will receive their appointment in a Letter format posted to them.
We also hold other annual reviews such as Dementia, Mental Health and Learning Disability which below will give a little information on what each review entails.
This is a face to face appointment to discuss review of your well being and also bloods will be taken.
This will entail Blood Pressure, Alcohol Consumption, Smoking and Smear.
We also offer in-house ECG's .And to over 75 year olds we offer an NHS health check to patients who dont already have an annual cardiovascular review in place.
Here is a helpful link for more information on managing asthma: simply click here
To access the links shown on the bottom of the British Lung Foundation poster titled 'Do you get breathless?' simply click on them here : www.blf.org.uk/Newcastle-East www.blf.org.uk/Newcastle-West
The practice has a can refer any patients to a councelling service. There is also a self referral line toNewcastle Talking Therapies. To learn more about this, please visit this link:https://www.insighthealthcare.org/our-services/talking-therapies/find-a-service/newcastle/
If you feel that your ear canals are blocked and may need syringing make a routine appointment with the nurse to confirm this is the problem. The nurse will then advice you to put 2 drops of oil into the ear canal 2-3 times a day for 5-7 days, not to use cotton wool or tissue in the ear and make an appointment 5-7 days later for ear syringe.
The annual flu campaign begins around the beginning of October each year for patient's ages over 65 or patients who suffer from a Chronic Disease and are increased risk from the flu virus. The flu vaccine is recommended and adverts will be placed within the surgery advertising forth coming clinic dates.
National Immunisation Programmes
Other national immunisation programmes will be advertised within the practice as and when they become available.
Health Promotion/Lifestyle Advice
The practice nurses offer advice and support on the following health promotion/ lifestyle issues:
If you would like help with quitting smoking, please call Lifeline on 0191 269 1103
Both men and woman need to look after their sexual health and take time to understand the issues that surround contraception and sexual transmitted infections (STI's).
Some STI's can be carried without experiencing any symptoms and can affect fertility. It is important to utilise the services available through the practice or local sexual health clinic. The practice nurses are happy to discuss any issues and ensure confidentiality.
The practice nurses are able to offer comprehensive advice on foreign travel. You will need to make an appointment with the practice nurse 6-8 weeks before your travel date and let the receptionist know when making the appointment where it is you are travelling to. Some vaccines are given over a number of weeks and should be completed at least 6 weeks before travel. Vaccines which are not included in the service provided by the NHS and are not carried as routine stock will need to be paid for before they are ordered.
Please note that this is not a priority service, priority is given to acute and chronic health needs so should advice be needed urgently private travel advice clinics are available locally.
The practice nurses are experience in the management of acute (sudden onset), chronic (long term) and post-surgery wound care.
Newcastle Healthy Minds
Newcastle Healthy Minds website is to provide information and self-referrals into psycho-educational classes/groups. These include Stress Control, Anger Management, Improving Sleep or Self ? Esteem Groups for Women. There’s also online computer programmes for low mood or specific anxieties.
Newcastle Talking Therapies
Newcastle Talking Therapies offer a service to give advice, information and support. Their effective in helping people with problems such as depression, anxiety, stress, anger, fears, bereavement and relationship difficulties. It is a free and confidential service. Self-referral to their services 0300 555 1115 or admin@email@example.com
Kiranjeet Singh is our Social Navigator
The aim of the service is to alleviate the pressures on General Practice by reducing GP appointments for non-medical conditions and potential reduction in hospital admissions. Furthermore the service aims to be that essential link and support for patients to access a range of community/ voluntary/ statutory services.
Kiranjeet has in depth knowledge of services available to patients. She can talk to patients about their needs and concerns and together patients can establish what support they may benefit from. These may include help with finance and benefits advice, exercise and mobility, wellbeing and lifestyle, loneliness and Isolation, housing and welfare advice, although this is not a restrictive list. The service is free, impartial and confidential to people aged 18 and over, if you are interested in this service please speak to Reception staff.
Alex Hall is our Ways To Wellness advisor.
Ways to Wellness is a social prescribing service working alongside GP Practices to help people in Newcastle with Chronic health conditions. Using long term support, signposting & goal setting, we aim to ensure as many people as possible stay in control of their own health & wellbeing. This can be achieved through health education, lifestyle changes & weight loss, as well as tackling social isolation, housing issues and financial worries amongst others.
Please note: Medical reports are managed by the admin staff so please do not book an appointment with a GP to get these done, hand them in at Reception and we will contact you within 40 days once completed.
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees indicated above are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
TO WHOM IT MAY CONCERN LETTERS (TWIMC) £20
You will be asked who is requiring the information and why its needed, we will try and support you request by issuing you with computer print outs where possible, however if a TWIMS letter is needed please allow 48 hours for collection and please note this is private work so will incur a fee of £20 that's must be paid before the letter is written (this is to stop letters being typed then not collected.)
Here at Roseworth Surgery, we want to provide you with the best possible service. If however, we some how fail to do so and upset you in any way, we do have a protocol for patients to complain. We believe in hearing every ones opinion and if there has been a negative experience for you, we would like to learn from that and keep our services to the best they can be.
You can complain verbally, email or by letter, your complaint will be formally acknowledged within 10 working days and investigated within 28 working days. We shall then be in a position to offer you an explanation or a meeting to discuss it.
The aim of the complaints process
Roseworth surgery are now happy to announce that we now provide a choose and book referral service to our patients. It gives you more choice and flexibilty as to when and where you want your appointment so your appointment doesn't have to clash with any pre-planned commitments you may already have.
Please click the link to head to the website for more information about this service.
Here is another helpful link to answer all patient questions
NHS choices. We'd love to hear what you think!We are always striving to be the best we can be to provide our patients the best possible care. Any feedback you have for us will be very appreciated, please go to http://www.nhs.uk/Services/GP/PatientInformation/DefaultView.aspx?id=39723 to leave us a review!
DiabetesFor help regarding anything to do with Diabetes. Please visit this website for information. -> https://www.diabetes.org.uk/
General ConcernsIf you have any concerns about your health that you would like to research. This is a brilliant website to check your symptoms on -> http://patient.info/
Fit notes or 'sick notes'Did you know that you don't need a 'sick note' for work unless you are off for more than 7 days? For the first 7 days, you may self certify. Once you are off for the 8th day, you may go to your GP for a fit note. For more information, go to https://www.gov.uk/government/collections/fit-note
CarersAt Roseworth, we have our carers champion, Lucy. We are actively trying to identify patients who are carers so that we can make a note of it to help you that little bit more. We can do things like give you more flexibility on appointment times. We have carers packs in reception that have lots of information on the help you can get as a carer. Regardless of your age, young and old, we want you to be aware of the best sources of help for you as a carer. For further information, visit this carers information site: http://www.carersuk.org/for-professionals/publications/factsheets
Adult and Children safeguardingAll concerns that a child or young person is suffering or is at risk of suffering significant harm must be referred directly to the Initial Response Service of Children’s Social Care in accordance with the Newcastle Safeguarding Children Board Procedures If your concern is about an adult please go to Safeguarding Adults website.
Information now!Information NOW is the information and advice website for people over 50 in Newcastle, their families and carers. We want to help you stay informed, make choices, be independent and have an excellent quality of life. We hope you find the answers you’re looking for. You can browse our information by category, organisation or by searching this website: http://informationnow.org.uk/
Chain ReactionInformation concerning mental health : chainreaction@mentalhealthconcern or www.chainreaction-newcastle.co.uk
Social Prescribing Services : For Age Concern Uk - www.ageuk.org.uk/ContactUs: Ways to Wellness - www.waystowellness.org.uk
Asthma UKAsthma UK fund researchers to try and find a cure for Asthma. They are extremely passionate about trying to improve sufferers quality of life and offer help and support as well. Their website informs you on their research and they also have health advice for people who suffer from asthma.https://www.asthma.org.uk/about?gclid=CPvSwvvh3M4CFRaNGwodIkMIjw&gclid=CPvSwvvh3M4CFRaNGwodIkMIjw
Rheumatoid Arthritis Support Network (RASN):
https://www.rheumatoidarthritis.org I noticed you make mention of rheumatoid arthritis on this page of your site: http://www.roseworthsurgery.co.uk/long_term_conditions.aspx
How to get the most out of the NHS:
Think Pharmacy First
As well as free medical advice, your local community pharmacy can now also provide free medication for some illnesses and minor ailments under a scheme called Think Pharmacy First.
Freeing up appointments about warts, athletes foot, colds and more would allow your GP to spend more time tackling challenging problems.
Instead of waiting for an appointment, visit your local community pharmacy instead.
¨ Aches and pains ¨ Diarrhoea
¨ Athletes foot ¨ Ear ache
¨ Back pain ¨ Eczema or dermatitis
¨ Bites and stings ¨ Haemorrhoids
¨ Chicken pox ¨ Hay fever
¨ Colds ¨ Mouth ulcers
¨ Cold sores ¨ Nappy rash
¨ Conjunctivitis ¨ Teething
¨ Constipation ¨ Threadworm
¨ Cystitis in women ¨ Thrush
¨ Verruca's and warts
The young people friendly page is designed especially for patients aged between 12-18 to help you understand how to access advice and healthcare about anything you might be worries about.
We provide many different services to help support our young patients.
-Contraceptive Pill, -Depo Provera Injection - Implant - Free morning after pill
We also give out free condoms
No need for a GP appointment just ask at reception!
We offer free Chlamydia and gonorrhoea test screening kits to 16-24 year olds. If you would like further screening, please head to the Newcroft centre at:New Croft House, Market St, Newcastle upon Tyne NE1 6ND
Even if you are under 16 you still have the same rights to confidentiality as anyone else.
Our doctor and nurses have to follow very strict rules on confidentiality and the law says we have to keep all patients records and information completely private.
In exceptional circumstances, for example when a doctor or nurse thinks you might be in serious danger, it might be necessary to pass information on but, even if wed do, we will usually talk to you first before we tell anyone else. This applies to everyone, no matter what age you are.
Support and advice
If you feel you need some confidential help and advice on any of the following matters, here’s where to go! -Smoking: Pharmacies now offer a free smoking cessation service to help people quit smoking. Please call Life line on 0191 2691103 for more information
-Alcohol & Drugs: Street wise offer drop-in information and help and support on alcohol and drugs for young people aged 13-25 Street wise also offer free counselling and support! You can find them at:
Unit 3 Blackfriars Court Dispensary Lane Newcastle upon Tyne NE1 4XB Contact Tel: 0191 230 5400
We offer free and confidential information, advice, support and counselling to young people from the age of 12.
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